WHOLESALE E-LIQUID OPPORTUNITIES AVAILABLE - FIND OUT MORE ›
Manufactured in the UK
Quality Ingredients
Free Delivery on orders over £20

Delivery & Returns

Delivery Information

Once we receive your order and it's accepted we will dispatch your order within 48 hours (this does not include weekends). Any orders placed on a Friday may be dispatched the following Monday. We dispatch all orders via Royal Mail First Class delivery.

For orders under £20, our standard postage charge is £2.75. Orders totalling above £20 are free of charge.

Any orders over £100.00 will be shipped via Royal Mail's Track and Trace delivery service (none of which are guaranteed next day delivery). Royal Mail does not allow any claims procedure to begin before 7 days have passed since the date of shipping.

Please inspect your delivery and report any goods found to be damaged or faulty as soon as you can.

Please allow 28 days for delivery (from the date of placing your order) before reporting your order as undelivered. Most items are available for delivery within 28 days of your order. If we are unable to supply you with your goods within this time, we will contact you to let you know and give you a revised delivery date. You will be given the option to cancel or amend your order if this is the case.

If we fail to supply you, or supply you with goods that you find to be damaged, faulty or misdescribed after a reasonable examination, we will replace the item free of charge or refund your money. In these circumstances, we reserve the right to ask you for independent confirmation of any claimed faults.

Returns Information

Non-faulty items may be returned within 14 days of delivery provided the packaging remains unopened and are in the same condition as they were sold. E-liquids are excluded from this policy and are only returnable if faulty.

Faulty Product?

  1. Our team will be happy to discuss the issue with you and try and rectify the fault you are experiencing. Most faults can be fixed over the phone so the Team will ask you a few questions before they initiate the Return.
  2. If deemed faulty, our Customer Services Team who will email you a form. They will provide you with a Returns number which must be entered on the Return Form. The team will also send you a Freepost envelope for the faulty item.
  3. Parcel up the items you are returning and include a copy of the Returns Form. We cannot replace or refund any items without the Returns Form and Returns number.
  4. Once we have received a returned item, please allow up to 5 working days for it to be processed and replacements dispatched. If you selected to receive a refund, we will refund you the cost of the product and delivery within 30 days

 

Warranty Information

All new devices and accessories come with a warranty against fault. This means that if your device or accessory stops working properly during the applicable warranty period we will replace free of charge. The applicable warranty periods are as follows:

  • Batteries: all batteries are supplied with a 2 month warranty.
  • Chargers: All chargers, are supplied with a 3 month warranty.
  • Tanks: All tanks are supplied with a 1 month warranty,
  • Clearomizers: We are not able to provide a warranty on disposable products due to the nature of the item.
  • Atomisers and Cartomisers: All atomisers and cartomisers are supplied with a 7 day warranty.
  • E-liquids: Unfortunately, we are not able to provide a warranty on e-liquid items due to the nature of the product.

 

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